AuraVisReturn homeSupport FAQ
Common answers about Aura-vis AI Video, account deletion, refunds, issue reporting, purchases, privacy, and AI-generated outputs.
Open the AuraVis app and go to the Profile, Account, or Settings area. The app will provide an account deletion option from the account management flow. Review the notice, confirm the request, and complete any verification step shown in the app.
Email support and include enough information for us to verify your identity and locate the account. We may retain limited records when required for billing, fraud prevention, security, dispute handling, backups, tax, accounting, or legal compliance.
Apple App Store purchases are normally refunded through Apple. Open Apple's Report a Problem or your Apple purchase history, choose the AuraVis purchase, and submit the refund request there. If Apple approves the refund but your AuraVis entitlement does not update, contact support with proof of the approved refund.
Google Play purchases are normally refunded through Google Play. Use Google Play's refund flow or purchase history tools from the Google account used for the purchase. If Google approves the refund, AuraVis honors the platform result and updates related entitlements where technically possible.
Email support@aura-vis.com. Please include the account email or user ID if available, the device model, app version, operating system, purchase platform if relevant, and a clear description of the question or problem.
Use the bug report email link on this page or contact support directly. The most useful reports include app version, device model, operating system, steps to reproduce, expected result, actual result, screenshots or screen recordings if available, and the approximate time the issue happened.
Send a report to the support email with the word 'Safety' or 'Abuse' in the subject. Include the account, project, output, prompt, screenshot, or other details that help us identify the issue. Do not send sensitive personal information unless it is necessary for the report.
Aura-vis AI Video is an AuraVis product focused on fast AI video generation. AuraVis is the broader brand for practical AI tools that help users create video, image, audio, and related creative assets more efficiently.
Yes. AI-generated outputs can be inaccurate, incomplete, unexpected, similar to third-party content, or unsuitable for a particular use. Review outputs carefully before publishing, relying on them, or using them commercially.
No. AuraVis does not use any user data, personal information, prompts, uploaded content, or generated outputs to train AI models, general-purpose AI, or foundation models.
Refunded purchases may cause credits, generations, exports, subscription time, premium tools, or other paid entitlements to be removed, reduced, disabled, or recalculated after the platform confirms the refund.
Response times depend on request volume and issue complexity. Purchase, account access, privacy, safety, and platform-review issues are prioritized when we have enough information to investigate.